Here at DedicatedMC, we pride ourselves on the performance we offer our customers. It’s in our name. But we also pride ourselves on our dedicated support. We have a ticket system built into our Discord, so that you can get real-time support with a real person who knows Minecraft inside and out.
That said, we do have to limit what we can help you with. We are hoping that you understand that while we will try to help as much as we can, there are limits to what we can do.
Below is a guide on what you can expect from our support staff as well as what we can’t do.
· Billing · Hardware · Installing Jar, Plugins, Mod-packs · Upgrading your server · Adding and Removing Ports · Databases · Schedules · Backups (made via the panel)
· Configuring Plugins · Server Config Files · Troubleshooting Plugin incompatibilities · Lag that is not related to our hardware
This is all being said, at times our support agents can move outside these at their discretion. This does not mean they have to and should not be considered a given. The four items outlined can take out support staff hours to troubleshoot, which takes them away from other tickets. This is also something we feel is up to you, the server owner, to do. It's part of the fun and process of making your server enjoyable for all! We hope that this clears up any misconceptions to what we offer and what we can do for you.